▬   LEGAL

Privacy Policy

This Privacy Policy explains how Epixels Portal (trading as Engineer Marketer and Axonbiz) collects, uses, stores, and protects personal and business information obtained through axonbiz.com and related services. We are committed to handling all data responsibly and in compliance with applicable UAE law.

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1. Scope of This Policy

This Policy applies to all individuals and entities who interact with axonbiz.com, including website visitors, prospective clients making enquiries, contracted clients receiving services, and any party submitting documentation for assessment, design, or advisory services.

2. Categories of Information We Collect

We collect the following categories of information depending on the nature of your interaction with us:

• Contact and Identification Data — name, email address, phone number, company name, and job title
• Business and Project Documentation — company profiles, pre-qualification documents, tender files, ISO certificates, HSE records, and technical specifications submitted for assessment or design
• CRM and Interaction Data — enquiry history, proposal status, meeting records, and communication logs stored in our CRM system
• Technical and Usage Data — IP address, browser type, device type, pages visited, session duration, and analytics metrics collected automatically when you visit axonbiz.com
• Booking Data — name, email, and meeting preferences collected when you schedule a discovery call

3. How We Collect Information

Information is collected through the following means:

• Website contact and enquiry forms on axonbiz.com
• Discovery call booking via HubSpot Meetings Scheduler
• Direct email communication to info@axonbiz.com
• Document submissions during service delivery
• Cookies and analytics technologies active on the website
• LinkedIn and other professional platforms where you initiate contact

4. Purpose of Processing

We process personal and business information for the following purposes:

• Responding to enquiries and delivering service proposals
• Managing client relationships and project communications via CRM
• Delivering pre-qualification assessment, company profile, and website services
• Scheduling and conducting discovery calls and consultations
• Invoicing, contracting, and administrative record-keeping
• Improving website performance and user experience through analytics
• Complying with applicable legal and regulatory obligations

5. Legal Basis for Processing

All processing of personal data is conducted in accordance with UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and its implementing regulations. The legal bases on which we rely include:

• Contractual necessity — where processing is required to deliver services you have engaged us for
• Legitimate interest — where processing supports business operations, CRM management, or service improvement without overriding your rights
• Legal obligation — where we are required to retain or process data under UAE law
• Consent — where you have explicitly provided consent, such as subscribing to communications

6. Third-Party Service Providers

We use trusted third-party platforms to operate our business. Each provider processes data solely to support the services we deliver to you:

Provider	Purpose	Data Location
HubSpot	CRM, contact management, meeting scheduling, email templates	EU / USA
Kinsta	WordPress hosting for axonbiz.com	Global CDN
Google Workspace	Business email and calendar	USA / Global
Google Analytics	Website performance and visitor analytics	USA / Global
Meta Pixel	Marketing effectiveness measurement	USA / Global
GoDaddy	Domain registration and DNS management	USA
Zoho Mail	Secondary business email (if applicable)	India / Global

7. Analytics and Tracking Technologies

axonbiz.com uses Google Analytics and Meta Pixel to understand how visitors interact with the website and to measure the effectiveness of our marketing. These tools collect anonymised or pseudonymised data including page views, session duration, device type, and referral source. You may disable cookies at any time through your browser settings or via a cookie management tool. Disabling analytics cookies does not affect your ability to use the website.

8. International Data Transfers

Some of our service providers operate outside the UAE. Where personal data is transferred internationally, we rely on providers who maintain adequate data protection standards, including contractual safeguards, certifications, or regulatory compliance frameworks applicable in their jurisdiction. We do not transfer personal data to third parties for commercial purposes unrelated to service delivery.

9. Data Retention

We retain personal and business data only as long as necessary to fulfil the purposes for which it was collected, including contractual obligations, administrative record-keeping, and compliance with UAE legal requirements. CRM records for active or recent clients are retained for a minimum of three years following the conclusion of services. Enquiry records for prospects who did not proceed to engagement are retained for up to twelve months.

10. Confidential Business Documentation

Clients who submit business documentation — including company profiles, pre-qualification files, ISO certificates, HSE records, financial statements, and project references — warrant that they are authorised to disclose such documentation for the purposes of service delivery. We treat all submitted documentation as strictly confidential. Documents are not shared with third parties except where required to deliver the contracted service, and only with the client’s knowledge. Documentation is securely deleted or returned upon request following conclusion of services.

11. Website Maintenance and Administrative Access

Where Axonbiz provides website hosting, maintenance, or management services to clients, administrative access to client websites and associated data is used solely for the delivery of those services. Access is not used for data extraction, third-party sharing, or any purpose outside the agreed scope of work.

12. Data Security

We implement reasonable technical and organisational security measures to protect personal and business data against unauthorised access, loss, alteration, or disclosure. These include access controls, encrypted communications, and secure hosting infrastructure. No online system can guarantee absolute security. In the event of a data breach that affects your rights or interests, we will notify affected individuals in accordance with UAE PDPL requirements.

13. Your Data Subject Rights

Under UAE Federal Decree Law No. 45 of 2021, you have the following rights in relation to your personal data:

• Right of access — to request confirmation of whether we hold data about you and to receive a copy
• Right to correction — to request correction of inaccurate or incomplete data
• Right to deletion — to request deletion of data where there is no lawful basis for continued processing
• Right to object — to object to processing based on legitimate interest
• Right to withdraw consent — where processing is based on consent, to withdraw that consent at any time

To exercise any of these rights, contact us at info@axonbiz.com. We will respond within a reasonable timeframe and in accordance with applicable law. We may require verification of identity before processing a request.

14. Children’s Privacy

Our services are directed exclusively at business entities and professionals. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that data has been submitted by a minor, it will be deleted promptly.

15. Amendments to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. The updated version will be published at axonbiz.com/privacy-policy/ with a revised effective date. Continued use of our website or services following any update constitutes acceptance of the revised Policy. For material changes, we will make reasonable efforts to notify active clients directly.

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